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Terms and Conditions

Last updated: July 24, 2026

These Terms and Conditions (the "Terms") are a binding agreement that governs your access to and use of Decipher OS (the "Service"), operated by Cloudsheer Consulting ("Cloudsheer," "we," "us," or "our"), based in Brooklyn, New York. By signing in to or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" includes that organization. If you do not agree, do not use the Service.

1. The Service

Decipher OS lets you build personalized email campaigns from a Google Sheet and send them through your own Gmail account, with scheduling, follow-ups, reply and bounce tracking, and analytics. The Service is a tool that acts on your instructions; you determine who you email and what you send. We may add, change, suspend, or remove features at any time.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service, which is intended for business use only. You access the Service by signing in with Google or with an email address and password. You are responsible for keeping your credentials confidential, for all activity under your account, and for the acts of every user you permit to access your workspace. You must provide accurate information, keep it current, and notify us immediately at tools@cloudsheer.com if you suspect any unauthorized use of your account.

3. Permission-based email only

Decipher OS is strictly for permission-based email. You may use the Service to email only recipients who have given you their consent to receive commercial email - for example existing customers, opted-in subscribers, double opt-in leads, or people who have an established business relationship with you and a reasonable expectation of hearing from you. Sending unsolicited commercial email, purchasing or scraping recipient lists, or contacting prospects who have not consented (cold prospecting) is strictly prohibited.

Before creating each campaign you are required to confirm, and you represent and warrant on each send, that every recipient in that campaign has consented to receive commercial email from you. You must be able to produce evidence of that consent (such as the opt-in source, date, and method) promptly on request by us or by Google.

4. Anti-spam and legal compliance

You are solely responsible for ensuring that every message you send complies with all applicable laws and with the policies of Google and any other provider involved in delivery. You must not use the Service to:

  • Send spam, bulk unsolicited commercial email, or messages to recipients who have not consented where consent is required.
  • Violate any anti-spam or electronic-communications law, including the US CAN-SPAM Act, Canada's CASL, the EU GDPR and ePrivacy rules, and similar laws - including obligations to identify yourself truthfully, use accurate subject lines and header information, honor unsubscribe requests promptly (and in any event within ten business days), and include a valid postal address where required.
  • Remove, disable, or circumvent the unsubscribe link, one-click unsubscribe headers, or any suppression, consent, or rate-limiting controls in the Service.
  • Impersonate any person or organization, or misrepresent your identity, affiliation, or the origin of a message.
  • Send content that is unlawful, fraudulent, deceptive, harassing, defamatory, obscene, or that infringes the intellectual-property or privacy rights of others.
  • Distribute malware, phishing, or other harmful, deceptive, or malicious content.
  • Interfere with, disrupt, overload, reverse engineer, or attempt to gain unauthorized access to the Service, its infrastructure, or any other user's data.

We honor recipient opt-outs by suppressing unsubscribed and bounced addresses, but this does not relieve you of your own legal obligations.

5. Your content, recipient data, and responsibilities

You retain all rights to the content you upload, create, or send through the Service, including your recipient lists, message templates, and Google Sheet data. As between you and Cloudsheer, you are the controller of your recipients' personal data; we act as your processor and use that data only on your instructions to operate the Service, as described in our Privacy Policy. You represent and warrant that you have all rights, consents, and lawful bases necessary to upload your content and to contact your recipients, and that your use of the Service will not violate any law or third-party right.

6. Indemnification

You agree to defend, indemnify, and hold harmless Cloudsheer and its owners, employees, and agents from and against any claims, damages, penalties, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your recipient lists or the messages you send; (b) your breach of these Terms, including the permission-based and anti-spam requirements; (c) your violation of any law or third-party right; or (d) any spam complaint, regulatory action, or blacklisting resulting from your use of the Service.

7. Intellectual property

The Service, including its software, design, and branding, is owned by Cloudsheer and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works from the Service, or use our name or logo without our prior written permission.

8. Third-party services and sub-processors

The Service relies on third-party platforms, including Google (authentication, Gmail send, Gmail read, and per-file Google Drive/Sheets access limited to the files you select), Anthropic (an AI provider used to categorize replies), and our hosting (Vercel) and database (Neon) providers. These providers process data only to help us operate the Service. Your use of Google services is also subject to Google's own terms, and our access to Google user data adheres to the Google API Services User Data Policy, including its Limited Use requirements. We are not responsible for the availability or actions of third-party services.

9. Monitoring, suspension, and enforcement

We may monitor use of the Service for security, abuse, deliverability, and compliance, and we may investigate suspected violations. We may, with or without notice, throttle, suspend, or terminate access, or remove content, if we reasonably believe you have violated these Terms, are sending unsolicited email or spam, are generating excessive complaints or bounces, or are creating legal or reputational risk for us, our providers, or recipients.

10. Service availability and disclaimers

We aim to keep the Service available and reliable, but we provide it "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, or that any email will be delivered, placed in the inbox, opened, or result in a reply.

11. Limitation of liability

To the fullest extent permitted by law, Cloudsheer will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or deliverability, arising out of or related to your use of the Service, even if advised of the possibility. Our total aggregate liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim arose, or one hundred US dollars, whichever is greater.

12. Termination

You may stop using the Service at any time and request deletion of your account and data as described in our Privacy Policy. We may suspend or terminate your access as set out in Section 9. On termination, your right to use the Service ends, and the sections that by their nature should survive - including your content and compliance representations, indemnification, intellectual property, disclaimers, limitation of liability, and governing law - will continue to apply.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above, and material changes may be communicated through the Service or by email. Your continued use of the Service after changes take effect means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in New York, and you consent to their jurisdiction and venue.

15. Contact us

Questions about these Terms can be sent to tools@cloudsheer.com.